Current information Covid 19

Well informed about the Kaunertal nature park and glacier region

Start your holiday in Kaunertal well informed. Alpine freedom of the mountains is calling.


The development of the Kaunertal has been shaped by sustainability for years. Away from the larger gatherings of people, our region impresses with alpine natural spaces and more than 200 kilometers of hiking trails. The valley is designated as a climate change adaptation region with the best air quality. The Kaunergrat Nature Park offers peace and relaxation with a diverse flora and fauna. The Kaunertal with its many "three thousand meter peaks" and the varied offer of the impressive glacier including panoramic road offers cross-generational, barrier-free mountain experiences. Ideal conditions for a vacation with "distance".


New information Covid-19 update 07.01.02021

Dear guests and friends of the Kaunertal Nature Park & ​​Glacier Region!

To contain and combat the spread of the coronavirus, the Austrian federal government has decided to take further measures and tighten them. These apply from Tuesday, November 17, 2020, 00:00 to probably January 24th, 2021. 

The most important information at a glance:

  • Accomodation: in principle, accommodation providers have to close at least January 24th. During this period, our accommodation providers are only allowed to rent to guests in exceptional cases, especially for professional purposes that cannot be postponed. 
  • Catering establishments: may only offer food for pick-up from 6 a.m. to 7 p.m., direct consumption in catering establishments is no longer permitted. Food can be delivered around the clock.
  • Cable cars: due to the new regulation, the Kaunertal Glacier will be closed until January 24th 2021
    Winterberg Fendels is open on Sat & Sun - the lifts work from 10:00 a.m. to 4:00 p.m.
  • Please note - there are no skibusses at the moment!
  • The Quellalpin is also closed until January 24th 2021
  • Trade: all trade is closed again (except grocery stores and pharmacies)
  • All leisure facilities and cultural establishments are closed
  • All events are prohibited

Safe on the mountain

General information & organisation

The health of our guests, employees and residents of the Kaunertal is always our top priority. For this reason, all guidelines regarding Covid-19, which are imposed by the federal government, are strictly adhered to. The government recently announced the latest guidelines for the coming winter season. However, please note the generally applicable hygiene measures.

  • Maintain a distance of at least 1 meter from other people except for people from the shared household or fellow travelers from the shared residential unit.
  • Mouth and nose protection recommended for crowds.
  • Reserve in advance if possible.
  • Reduce traffic jams at reception and in the restaurant.
  • Pay contactless if possible. Pay the bill preferably by card.
  • Follow the instructions of the employees.
  • Avoid shaking hands and hugs.
  • Wash hands several times a day with soap and water for at least 30 seconds.
  • Avoid contact on the face with uncleaned hands.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Do not travel if there are signs of illness. 

With your care you protect yourself as well as the other guests and your hosts!

Registration requirement in the catering industry

Since October 2020 there has been a registration requirement for restaurants in Tyrol. When entering a restaurant, café or mountain restaurant, mouth and nose protection must be worn and the guest is asked to provide their data. The data is collected using a QR code or printed data sheets to be filled in. The data will be made available to the health authorities in the event of a suspected Covid-19 case. Contact tracing enables quick contact tracking in the event of a Covid-19 infection. The authority is supported so that other infected people can be isolated quickly.


Sportshops & rentals

Online booking is also offered in the sports shops for sports equipment rental. Should you not be able to start your vacation due to a travel warning, a free cancellation is usually possible. Staggered pick-up and delivery times are also used in part to avoid traffic jams.

Important for your health: All borrowed sports equipment is thoroughly cleaned and disinfected after each return.

Otherwise the general safety and hygiene measures apply:

  • MNS protection
  • 1 meter minimum distance
  • Cashless payment


Sportshops & rentals in kaunertal:

Larcher Sport Mode Rent in Feichten and Kaunertaler glacier
Sport Plankensteiner in Feichten
Sport Schranz in Fendels


The shops are open as normal. In the entire trade (including markets and trade fairs) the following applies to employees and guests:

  • MNS compulsory
  • 1 meter minimum distance
  • Please pay contactless

Nah & Frisch grocery store in Feichten

Follow-up and contact management is currently mandatory by law in hospitality businesses. Furthermore, it is an indispensable tool for tracking and interrupting a chain of infection.

In order to make it easier for all guests, locals, businesses, organizers and associations, the Kaunertal Nature Park & Glacier Region, together with the surrounding regions, decided to introduce a uniform and digital solution for contact tracking - i.e. guest registration.

From today's perspective, the winter week program can take place in compliance with the general safety and hygiene regulations. Please note the Covid19 regulations & hygiene measures for all weekly program items. There may be deviations in the maximum number of people and admission regulations for Wintertalcard services. We ask for your understanding that, under certain circumstances, not all program items can take place as in previous years.

  • Mouth and nose protection is mandatory on all public transport during the entire journey. There are no MNS in stock on the buses, please bring your own MNS.
  • Only use public transport if you feel healthy
  • Maintain a minimum distance
  • When getting out, leave your seat as late as possible
  • After driving, either dispose of the masks or wash them regularly
  • The Quellalpin Kaunertal opens daily from 14:00 a.m. to 10:00 p.m. (Wednesday closed)
    IMPORTANT: Registration by phone prior to the visit at bad weather days. In swimming pools, there are restrictions on the number of visitors until further notice. Tel. +43 (0) 5475 222
  • Quellalpin sauna is open from Thursday to Sunday (Monday to Wednesday closed)
  • Firnesscenter is open from Thur-Tue from 14:00 a.m. to 10:00 p.m. (Wednesday closed)
  • You can find the detailed requirements under the Bath Hygiene Act here.

On this overview page of the EU you can see from which countries you can enter Austria under which conditions.

Rules on crossing the border between Austria and Germany (entering Germany from Vienna, Vorarlberg and Tirol)

  • Germany has extended its travel warning for the federal provinces of Vienna and Vorarlberg to include the federal province of Tirol. Travellers from these federal provinces wishing to enter Germany must present a negative Covid-19 test which is no more than 48 hours old or, alternatively, quarantine for 14 days. The details of this quarantine are determined by each of Germany’s 16 federal states. 
  • It is still permitted to travel through Germany. For example, travellers who have not been to Vienna or Tirol in the last 14 days can fly to Germany from Vienna-Schwechat or Innsbruck without having to quarantine or present a negative Covid-19 test.


Can German citizens returning from a high-risk area (such as Tirol) still make use of free Covid-19 tests in Germany? If so, where are the test centres closest to the border?
Details on quarantine and registration of people returning from high-risk areas is an issue which is currently regulated at regional level by the 16 German federal states. That means there are 16 different sets of rules, though in many cases these are very similar. Covid-19 test centres can be found in each administrative district (contact the local healthcare authorities in your area for details).

What does this travel warning mean for people wanting to holiday in Tirol?
Holidaymakers are allowed to enter and stay in Tirol. However, the German government recommends that citizens who are in high-risk areas should return to Germany as soon as possible. 

You can get a Covid-19 test in order to avoid having to quarantine for 14 days back in Germany. If you do not get a test, you must self-isolate for 14 days.  

What is the situation on the German side of the border? Are the rules the same now as they were in March of this year?
Generally, there are no checks being carried out on the Austrian-German border. At the few selected border crossings where checks are carried out by the police (Passau, Salzburg-Walserberg and Kufstein motorways) these checks do not relate to person’s state of health or quarantine situation. Citizens returning to Germany from a high-risk area are responsible themselves for getting in touch with their local healthcare authority when they get back home (see below).

What effect does this travel warning have on (a) cross-border commuters, (b) cross-border goods transport, (c) people wishing to cross the border for family reasons, etc.?
This travel warning has no effect on any of these areas. An exception to the travel warning has been grated for all of these purposes. Bavarian entry and quarantine regulation.

As well as family affairs, people crossing the border for the following reasons are also excepted from the requirement to present a negative test or self-isolate for 14 days: caring for family members, visiting partners, visiting children, medical treatment and other valid reasons.

Monday to Friday
from 08:00 am to 12:00 pm  we are reachable at our office or by telephone or e-mail.

Saturday & Sundays

Tel. +43 (0) 50 225 200

Measures of the mountain railways for winter 2020/21 - Kaunertaler Gletscher & Winterberg Fendels


General information from the Kaunertaler Gletscherbahnen about measures in winter 2020/21 - experience the mountains at the Kaunertal Glacier & Winterberg Fendels together with distance and personal responsibility.


  • Maintain a distance of at least 1 meter from other people outside the common household.
  • Wear mouth and nose protection in the gondola. With the exception of children up to the age of 6 or people who cannot be expected to do so for health reasons.
  • Pay contactless if possible. Pay the bill preferably by card.
  • Lift tickets can be booked online:
  • Follow the instructions of the employees.
  • Avoid shaking hands and hugs.
  • Wash hands several times a day with soap and water for at least 30 seconds.
  • Avoid contact on the face with uncleaned hands.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • If there are signs of illness, stay at home.
  • References to the generally applicable rules of conduct provided by stands, signs, stands, floor markings or other aids, such as loudspeaker announcements at entrances and exits, guidance systems in the checkout area and waiting areas.
  • In the waiting areas and in the cable cars and gondolas, a mask is required. The mouth and nose protection must be put on during the entire journey.
  • The Falginjochbahn runs with the shortest possible cycle times (every 10 minutes).
  • In order to avoid crowds in the cabin, the transport capacity is restricted and access is regulated.
  • The surfaces of the driving equipment as well as door and window handles and light switches are regularly cleaned and disinfected.
  • Regular ventilation in the area of ​​the station building as far as the weather permits.
  • Sanitary facilities are provided with sufficient soap and are thoroughly cleaned and disinfected at regular intervals.
  • The employees of the lifts and in the catering area wear face masks / visors and are continuously trained and reminded of the COVOD-19 hygiene measures.
  • All mountain restaurants have plenty of space and are therefore open.

The most important questions and answers for the safety of guests in the ski area

Mouth and nose protection must be worn in all gondola lifts, in the waiting areas of the lifts, in the ski bus and in the entire restaurant area (except at the seat / table). Exceptions are children up to the age of 6 or people who cannot be expected to do so for health reasons.

In addition to the conventional mouth and nose protection masks, multifunctional towels, ski masks, bandanas, buffs, etc. are also used as mouth and nose protection. 

      It is important that the mouth and nose are completely covered.

Mouth and nose protection is available on request at the cash registers and lift stations.

There are corresponding floor markings in all waiting areas by the lifts or in the restaurant. In terms of keeping your distance, personal responsibility also plays a major role. If a minimum distance cannot be maintained, we recommend wearing mouth and nose protection. This is already mandatory in the lift stations and gondolas.

  • Mask requirements apply in the waiting areas and in the lanes.
  • The mouth and nose protection must be worn during the entire waiting and driving time. Contrary to the legally prescribed measures, the mask requirement is also extended to the restaurant area.
  • Through visitor guidance and guidance systems, groups of people standing closely together are avoided as far as possible in the waiting areas.
  • The cable car cabins, toilet facilities and first aid stations are disinfected daily with cold fogging devices.
  • All cable car employees have a daily fever before starting work.

You can buy the ski ticket either via our online shop, directly at the hotel or while sitting in your own car at the toll station.
If possible, we recommend that you settle the bill contactless with a card.

Ski training on the Kaunertal Glacier is also possible during COVID-19. In order to avoid large crowds, we ask you to note the following:

  • In order to equalize the peak times at the coaching meeting, it will take place in the future from 10:00 to 12:00 in the operations manager's office.
  • In order to avoid the rush hour in the restaurant, we ask you to adjust the meal times.
  • Please only store the backpacks and equipment in the car or in the wooden huts.

Since October, the contact details of all guests in the catering establishments have to be collected. There are ready-made forms for this in the Weißsee & Ochsenalm restaurants. We ask for your help and to properly fill out the documents. The personal data is only used to provide information in the event of suspected COVID-19 cases - automatic deletion takes place 4 weeks after inclusion.

At the Kaunertal Glacier and Winterberg Fendels, the transport capacities are significantly larger than the number of guest beds (approx. 2,400). That is why ALL guests find plenty of space with us and do not have to accept long waiting times at the lifts.

Another advantage is that you can travel directly to the slopes by car.

The employees of the Kaunertaler Gletscherbahnen can be reached daily from 8:00 a.m. to 5:00 p.m. on +43 5475 5566 or by email

Here you will find all the measures taken by the mountain railways for the safety of guests to download ...

In preparation for the coming winter season, the Austrian Ski School Association, together with Ms. Univ. Prof. Cornelia Lass-Flörl (Director, Institute of Hygiene and Medical Microbiology at the University of Innsbruck) developed a comprehensive security concept with regard to Covid-19. The measures of the Top Ski School Kaunertal-Fendels are subject to constant evaluation and adjustment in coordination with the official requirements, the provisions of the partners as well as the elaboration of the interest groups and medical advisors. In order to be able to protect the health of all of us, accompanying measures or precautions must be taken.

  • Online booking
    If possible, book the ski school courses online. All ski school offers can be seen on the homepage of the Top Ski School Kaunertal and can be booked online. All data for a possible contact tracing (within the scope of the data protection guidelines) are thus already recorded. Please pay the invoice contactlessly if possible.
  • Ski school meeting points
    The extensive glacier area on the Kaunertal Glacier offers optimal conditions for an orderly and safe division of the groups at the ski school meeting point. In the Fendels ski area, the distances between the assembly points will be increased in order to unbundle large gatherings of people.
  • Mouth & nose protcetion and hand hygien
    In the ski school office on the Kaunertal Glacier & in the Fendels ski area, employees and guests over 6 years of age recommend wearing mouth and nose protection regardless of the legal requirements. Hand disinfection is also recommended when entering and leaving the premises. So we protect each other. All sales outlets are equipped with glass protection.
    Mouth and nose protection must also be worn at the assembly points and if the distance is insufficient (1.5 m).
    In the ski school groups, an MNS must also be worn as soon as the safety distance of 1.5 is no longer guaranteed.
  • Group size & course times
    The group size is adjusted depending on the workload. The course times on the Kaunertal Glacier and in the Fendels ski area will be adjusted in the coming winter season:
    Kaunertal Glacier: 10:30 a.m. - 12:30 p.m. & from 1:15 p.m. - 3:15 p.m.
    Fendels ski area: 10:00 a.m. - 12:00 p.m. & 1:30 p.m. - 3:30 p.m.
  • Lunch break
    The lunch break in the Fendels ski area will be extended so that all ski course participants have more time for lunch or for eating in the accommodation or in the mountain restaurants.
    The lunch break at the Kaunertal Glacier remains unchanged - the Weissee mountain restaurant has plenty of space.
  • Events of the top ski school
    - Children's ski races & Marschmallow barbecues: the children's ski races (DO) & Marschmallow barbecues (FR) can continue to take place on a weekly basis without restriction. Both events and the award ceremony for the ski race will take place outdoors.
    - Toboggan evening: the weekly toboggan evening (MO) can also take place in compliance with the guidelines - please register on Tel. +43 (0) 5472 2776
    - Night snowshoe hike: the weekly night snowshoe hike (MI) can also take place in compliance with the guidelines - registration on tel. +43 (0) 5472 2776
  • Contact tracing
    In order to prevent the virus from spreading if a Covid-19 ski course participant who tested positive occurs, it is essential to collect the correct data from all ski course guests (name, mobile phone number, e-mail, accommodation). All ski school guests are registered when they register, taking into account the data protection guidelines. In this way, rapid contact tracing can be guaranteed if a COVID-19 disease is detected.
  • Employee safety
    We give everything in terms of safety for our employees. In addition to correct instruction and rules of conduct, we ensure good accommodation and working conditions and carry out systematic tests where there is the slightest suspicion.


What you can do for a safe holiday with and for one another in the Kaunertal

  • Please carry a mask that covers the mouth and nose with you at all times and use it if the minimum distance from other people cannot be maintained.
  • Please keep a sufficient distance from people you do not know.
  • Please ventilate cable car cabins during the ride, where appropriate.
  • Please note the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available at cable car stations and mountain restaurants.
  • Please follow conduct recommendations and instructions from our on-duty staff, especially relating to the applicable hygiene regulations.
  • Please make cashless or contactless payments wherever possible.
  • Please show personal responsibility and protect your own health and that of the people around you. Recommendation: the official “Stop Corona” app from the Austrian Red Cross.



© TVB Tiroler Oberland-Kaunertal-Martin Lugger

Travel insurance

We recommend that you take out travel insurance for the coming winter season. When booking accommodation on our website, you have the option of taking out insurance through Europäische Reiseversicherung. This now insures Covid-19 diseases, like any other unexpected serious illness.

All information about Covid-19 insurance coverage
All information about Hotel Cancellation Plus from Europäische Reiseversicherung

© TVB Tiroler Oberland-Kaunertal-Martin Lugger


As things stand today, the following events are expected to take place in winter 20/21 in consideration of all conditions:

  • Tobogganing evening - Monday - with registration
  • Night snowshoeing in Fendels - Wednesday - with registration
  • guided snowshoe hikes
  • Night Skiing at Winterberg Fendels - Thursday
  • Ice stock sport in Fendels - Tuesday - with registration
  • Winter weekly program from the Kaunergrat Nature Park


The following events cannot be held in the upcoming winter seasons:

  • Skishow by the top ski school
  • Advent market at Naturparkhouse Kaunergrat
© TVB Tiroler Oberland-Kaunertal-Martin Lugger

Frequently asked questions

In addition to conventional masks that cover the nose and mouth, multifunctional cloths, ski masks, bandanas, buffs, tube scarves, etc. are valid as mouth and nose protection in accordance with current regulations. It is important that the mouth and nose are completely covered, therefore preventing the spread of droplets when talking, coughing and sneezing.

      It is important that the mouth and nose are completely covered.

If you have symptoms that could indicate a possible COVID-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and immediately contact your accommodation’s reception or a doctor or the Austrian Health Hotline 1450 (available 24 hours a day)

The federal government has developed a test offer so that guests and hosts in Austria feel comfortable and safe. You can find more information about the tests at

On the website you will also find all relevant information about the corona tests in the region.

Despite the greatest possible care, we cannot guarantee completeness and correctness. The communication channels on our website do not in any way replace official information channels or statutory regulations. The safety and health of our guests, employees and residents is a top priority in the Kaunertal Nature Park & ​​Glacier Region. For this reason, all guidelines regarding Covid-19, which are imposed by the federal government, are strictly adhered to. The government has not yet announced any guidelines for the coming winter season.
Despite all the precautionary measures and egg restrictions, we look forward to experiencing and enjoying the unique mountain and cultural landscape of the Kaunertal nature park and glacier region with you!

See you soon in Kaunertal - and stay healthy!